Deskside Support Technician (L2) - EUC & DC UAE
نُشرت في :
14-08-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
WE RE HIRING A DESKSIDE TECHNICIAN (L2) EUC & DC!
Excis is a global IT support leader globally driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing this role you will be responsible for troubleshooting hardware software and network issues while delivering exceptional service to employees including executive/VIP staff.
Key Responsibilities:
- Provide onsite and remote support for Windows 10/11 macOS and mobile devices (iOS/Android)
- Diagnose and resolve issues related to O365 Active Directory printers video conferencing systems and peripherals
- Perform IMAC (Install Move Add Change) tasks including hardware/software deployments and upgrades
- Manage asset inventory including tagging tracking and reporting
- Support VIP users with prompt and professional service
- Collaborate with IT teams to escalate and resolve complex technical issues
- Document solutions create knowledge base articles and provide user training when necessary
Requirements
- Technical Skills & Experience:
- 4 years of hands-on experience in desktop support or IT helpdesk roles
- Strong knowledge of Windows OS (10/11) macOS and Microsoft O365
- Experience with Active Directory remote support tools (MS Remote Desktop VNC) and mobile device management
- Ability to troubleshoot hardware (laptops printers AV systems) and software issues
- Familiarity with malware removal and basic network troubleshooting
Soft Skills & Certifications:
- Excellent communication and customer service skills (VIP support experience preferred)
- Ability to work in a fast-paced corporate environment
- A Certification MCP or ITIL (preferred but not required)
- Arabic language skills
Physical Requirements:
- Ability to lift/move equipment (up to 50 lbs)
- Willingness to travel between office locations if required
Benefits
Benefits
- Competitive salary with performance-based incentives
- Career growth opportunities in a global IT environment
- Collaborative and inclusive work culture
Join Our Team!
If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.
How to Apply:
Submit your resume and a brief cover letter outlining your relevant experience.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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