Front Office Supervisor German Speaker
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Job Summary
Front Office Supervisor
The Front Office Supervisor plays a pivotal role in leading the daily operations of the front desk and guest services team. You will create a welcoming environment oversee front office staff and ensure that all service standards are met with professionalism and warmth. Your ability to handle guest concerns promptly and provide personalized service will be key to delivering exceptional and memorable guest experiences.
What you will be doing:
- Lead and supervise the daily operations of the front office team to ensure smooth checkin/checkout processes and exceptional guest experiences.
- Provide proactive and friendly service ensuring that all guest interactions are positive and tailored to individual needs.
- Handle guest concerns and complaints with a swift solutionoriented approach ensuring issues are resolved quickly and professionally.
- Communicate department priorities and special requests clearly to all staff ensuring a seamless personalized experience for every guest.
- Monitor staff performance provide coaching and ensure the team is meeting service standards and expectations.
- Maintain a strong focus on guest satisfaction ensuring consistent highquality service at all times.
- Collaborate with other hotel departments to address guest needs and ensure efficient operational flow.
- Stay informed on all hotel policies procedures and relevant information to effectively manage guest needs and departmental operations.
Qualifications :
Your experience and skills include:
- Servicefocused personality is essential experience in customer service or hospitality required.
- Prior experience in a leadership or supervisory role within a front office or guest services environment is preferred.
- Proficient in Opera or similar property management systems (PMS) and basic office software.
- Strong communication skills both written and verbal.
- Fluency in English and German; proficiency in additional languages is a plus.
- Ability to think quickly and adapt to changing situations keeping calm under pressure.
- Detailoriented organized and able to manage multiple tasks effectively.
- Strong problemsolving skills and a proactive approach to guest satisfaction.
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- ENT
- Electronic Security
- Access Control System
- Accounting & Finance
- Cardiac
- Food & Beverage
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
