Director of Spa
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Job Summary
Strategic Leadership & Operations
- Oversee all day-to-day spa operations ensuring efficiency service excellence and brand alignment
- Develop and execute strategic plans to drive growth and positioning of the spa
- Establish and enforce departmental and facility policies and procedures
- Ensure alignment with Standard Operating Procedures and company values
Team Development & Leadership
- Recruit train motivate and develop a high-performing Spa team
- Lead performance management engagement and ongoing professional development of all colleagues
- Foster a culture of accountability collaboration and continuous improvement
Financial Management
- Prepare and manage the spas annual operating and capital budgets
- Oversee fiscal analysis cost control and productivity reporting
- Generate and present monthly productivity and performance reports
- Review and manage inventory payroll service charges and vendor contracts
Guest Experience & Wellness Programming
- Ensure guest satisfaction by maintaining exceptional service standards and prioritizing health and safety
- Oversee the development and implementation of innovative wellness programs
- Promote all spa and hotel packages and promotions to enhance guest value and revenue
Sales Marketing & Business Development
- Lead the implementation of the spa marketing strategy and 12-month plan
- Identify and pursue new business marketing and promotional opportunities
- Build and maintain professional relationships with vendors and partners
- Represent the spa in internal and external meetings including with group planners and key stakeholders
Administrative & Compliance
- Establish robust administrative systems and operational controls
- Ensure adherence to all health safety and environmental practices
- Perform other duties and responsibilities as assigned by senior leadership
Qualifications :
- Bachelors Degree in Business Administration or related field is an asset
- Minimum of 5 years experience in a management role within a high-volume spa environment
- Background in the hospitality industry preferably within a luxury property
- Strong business acumen with a proven ability to drive growth and operational success
- Passion for delivering exceptional guest experiences
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
