Intern - Service Quality Food Safety

Quality:

• Assist in monitoring compliance with brand and LQA (Leading Quality Assurance) standards across guestfacing areas.
• Conduct service audits mystery guest checklists and room inspections alongside the Quality Manager.
• Support with compiling and analysing guest satisfaction data (e.g. TrustYou).
• Support in tracking departmental Key Performance Indicators and preparing regular quality reports.
• Participate in internal training sessions and contribute to team meetings.
• Assist in organizing quality and service excellence initiatives across the property.
• Support administrative tasks such as filing audit reports updating training logs and maintaining checklists

Food Safety:

• Assist Food Safety Manager in conducting/organizing Food Safety programs and activities.
• Conduct regular inspections of food handling in production areas facilities and equipment to ensure compliance with food safety standards.
• Daily monitoring food safety and hygiene practices among food handlers.
• Supervising cleaning sanitization and pest control systems for the Hotel.
• Assist with reporting: monthly food safety inspections and corrective actions implementation.
• Monitor and evaluate the effectiveness of food safety programs.
• Responsible for the updating of the food watch platform. 

Other Duties:            

• Report for duty punctually wearing the correct uniform and name tag. 
• Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. 
• Provide friendly courteous and professional service at all times.    
• Read and understand the hotels Ambassador Handbook and adhere to the hotels rules and regulations particularly the policies and procedures relating to Fire Hygiene Health and Safety. 
• Maintain good working relationships with all colleagues.
• Comply with local legislation as required. 
• Respond to any changes in the department as communicated by the needs of the hotel. 
• Flexible in job duties to carry out any other reasonable duties and responsibilities within the jobs capabilities as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs. 
• Attend training sessions and meetings as and when required. 

Qualifications :

• Currently pursuing or recently completed a degree/diploma in Hospitality Management or a related field.
• Strong communication and interpersonal skills.
• Attention to detail and a passion for excellence.
• Proficiency in MS Office (Excel PowerPoint Word).
• Ability to handle confidential information with integrity.
• Positive attitude and willingness to learn in a dynamic environment.
• Graduate/ Post Graduate in Microbiology/ Food Technology a plus
• Basic HACCP knowledge

Remote Work :

No

Employment Type :

Fulltime