Director Of Operations
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Job Description
Novotel Bur Dubai is Looking for Director Of Operations
What You Will Be Doing:
- Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office Housekeeping Spa Food & Beverage and Culinary)
- Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
- Direct operational needs to ensure compliance with the hotels Annual Budget and 5 Year Strategic Plan
- Provide coaching; leadership development; and goal setting with hotel department heads
- Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
- Ensure that monthly financial outlooks for Rooms Food & Beverage are accurately achieved
- Play a lead role in yield management for Rooms Food & Beverage
- Be a key player in redevelopment and capital projects from an operations viewpoint
- Handle all guest concerns and ensure effective follow up thereof
- Follow up on all guest comments responding to any guest complaints or requests
- Provide active leadership role in the culture of Health and Safety and accident prevention
- Act as hotel champion and culture leader in hotel committees
- Assume the responsibilities of the General Manager in his/her absence
- Ensure adherence to brand standards and Accor operational policies
- Monitor guest feedback through Medallia TrustYou and other platforms; initiate corrective actions when needed.
- Ensure that all departments meet or exceed internal and external guest satisfaction benchmarks.
- Promote a culture of continuous improvement and innovation.
- Act as a key liaison between the General Manager and operational teams.
- Maintain effective communication with key stakeholders including owners corporate offices and local partners.
- Participate in executive and strategic meetings to align hotel operations with long-term goals
Qualifications :
Your Skills and Qualifications:
Minimum 8-10 years of progressive experience in hospitality operations including leadership roles.
Proven experience in upscale or luxury hotel brands; Accor experience preferred.
Strong financial and analytical acumen.
Excellent communication interpersonal and problem-solving skills.
Proficiency in hotel systems (Opera MICROS etc.) and Microsoft Office.
Fluent in English; additional languages an asset.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
