Technical Support Engineer - End User Support
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Job Description
JOB DESCRIPTION
JOB TITLE: Technical Support Engineer
JOB PURPOSE: END-USER Support Field Support Engineer
QUALIFICATION: Graduation
CERTIFICATIONS: CCNA MCSA CompTIA A
EXPERIENCE: 4 Years
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Hardware Setup: Install configure and maintain desktop computers printers and other peripherals.
- Software Installation: Install and configure operating systems office applications and other software as required by users.
- System Configuration: Set up user accounts permissions and security settings according to organizational policies.
- End-User Assistance: Provide technical support to end-users via phone email or in-person. Troubleshoot and resolve hardware and software issues.
- Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
- Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
- Network Configuration: Set up and troubleshoot network connections including wired and wireless networks.
- Connectivity Issues: Diagnose and resolve issues related to network connectivity including IP address conflicts and VPN connections.
MANDATORY TECHNICAL SKILLS / COMPETENCIES:
- Candidate must have hands-on experience in Windows and MAC OS.
- Must have supported end-users Top Management Users.
- Must know about KPIs SLAs and knowledge about ITSM tools like ServiceDesk Plus.
- Good communication skills verbal and written.
- Working knowledge of office automation products and computer peripherals like printers and scanners.
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
