Banking Officer
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Job Description
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Key Responsibilities:
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Handle routine banking transactions including deposits withdrawals transfers account openings and loan processing.
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Provide accurate and timely service to customers while promoting a positive banking experience.
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Educate clients on available banking products digital channels and services to enhance customer convenience.
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Assist in achieving branch targets by cross-selling bank products such as savings accounts fixed deposits loans and credit cards.
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Maintain up-to-date and accurate customer records in compliance with KYC and AML guidelines.
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Resolve customer queries and complaints efficiently and escalate complex issues as needed.
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Support branch operations including cash handling audits compliance checks and reporting.
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Collaborate with team members to ensure smooth branch functioning and adherence to service quality standards.
Requirements:
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Bachelors degree in Commerce Finance Business Administration or related field.
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13 years of experience in a banking or financial services environment (freshers may be considered for junior roles).
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Good understanding of banking products procedures and regulatory guidelines.
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Strong customer service communication and problem-solving skills.
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Proficiency in MS Office and core banking systems.
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High attention to detail and commitment to compliance and data accuracy.
Preferred Qualifications:
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Certification in banking operations customer service or financial sales is a plus.
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Knowledge of digital banking platforms and mobile banking services.
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Familiarity with local banking regulations and internal audit procedures.
Employment Type
Full Time
