drjobs Dynatrace Specialist العربية

Dynatrace Specialist

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1 Vacancy
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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Description

A Dynatrace L2 (Level 2) person typically works as a second-line support or specialist engineer for the Dynatrace platform an advanced application performance monitoring (APM) and observability tool.

Heres a breakdown of what this usually involves:

Core Responsibilities:

  1. Advanced Troubleshooting:
    • Handling more complex issues that 1st-line support cant resolve.
    • Analyzing application performance infrastructure metrics logs and user experience data.
  2. Monitoring & Alerting Configuration:
    • Customizing Dynatrace dashboards alerts and anomaly detection.
    • Working with Dynatrace OneAgent Smartscape Davis AI and PurePath.
  3. Root Cause Analysis (RCA):
    • Investigating performance degradations bottlenecks and outages.
    • Providing detailed RCA reports to DevOps SREs or application teams.
  4. Client/Stakeholder Support:
    • Supporting internal teams or external clients in using Dynatrace effectively.
    • Possibly training users or helping integrate Dynatrace with CI/CD pipelines ServiceNow or cloud environments (AWS Azure GCP).
  5. Escalation Point:
    • Acts as an escalation point before issues are passed to L3 (Engineering or Vendor).

Typical Skills:

  • Strong understanding of application architecture (Java .NET etc.)
  • Experience with cloud platforms containerization (Kubernetes Docker)
  • Scripting or automation knowledge (e.g. PowerShell Python or Groovy)
  • Familiarity with ITSM tools like ServiceNow
  • Good communication skills for cross-team collaboration


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

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