Head of HR Operations
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Job Description
Foreground is partnering with a large-scale diversified conglomerate based in Sharjah to appoint a seasoned and systems-oriented Head of HR Operations. This appointment comes at a pivotal stage in the companys internal transformation as it aims to standardize and digitize its employee services model across multiple operating companies spanning logistics retail and light manufacturing.
Following our detailed briefing with the CHRO and Group COO it is clear this is not a transactional HR role. The mandate is to rebuild the HR operations backbone introducing rigor speed and transparency across payroll employee records compliance and HR service delivery. The company currently operates with semi-automated processes and fragmented reporting structures and is seeking a senior leader to introduce structure without overcomplicating while also building capability from the ground up.
Role Purpose
To lead the design governance and continuous improvement of all HR operational processes with a focus on shared services efficiency compliance alignment (especially UAE labor law) and employee lifecycle management. This role will serve as the operational cornerstone of the HR function and will play a critical role in enabling future HR digitization and analytics programs.
Key Responsibilities
- Rebuild and lead the HR Operations function with clear service delivery KPIs escalation protocols and audit-ready documentation.
- Oversee payroll processing (across 1500 employees) employee file management visa and PRO services end-of-service workflows and benefits administration.
- Map and standardize the employee lifecycle across business units ensuring consistency and compliance with UAE labor law.
- Collaborate with HRIS vendors and IT to select and implement a fit-for-purpose HR management system (HRMS) including process automation and employee self-service functions.
- Lead a small but growing HR Services team and upskill them toward a shared services model.
- Introduce structured SOPs workflows SLAs and data reporting dashboards across all HR operational functions.
- Coordinate closely with legal finance and external auditors to ensure payroll governance WPS compliance and documentation integrity.
- Develop and maintain a single source of truth for HR records ensuring data integrity for analytics and decision-making.
Ideal Candidate Profile
- 12 years of progressive HR experience with at least 5 years in a leadership role overseeing HR operations shared services or employee services within the UAE.
- Experience working in complex multi-entity environments ideally across logistics trading or industrial services sectors.
- Proven ability to implement or re-engineer HR systems and policies in organizations undergoing internal transformation.
- Bachelors degree in HR Business Administration or a related field; HR certification (CIPD SHRM) preferred.
- Strong understanding of UAE labor regulations visa processes WPS EOSB calculations and documentation protocols.
- Excellent command of both operational discipline and employee service empathy capable of leading change while maintaining frontline trust.
Why This Role Why Now
This is not a role for someone looking to inherit a polished HR machine it is a role for a builder. The successful candidate will walk into a function that is operational but underdeveloped and will have the trust of leadership to architect the next phase. The company is stable well-financed and ambitious about modernizing its HR infrastructure. With HR now sitting at the executive table this is a rare opportunity to shape the future of employee experience and operational excellence across a regional group from the inside out.
Employment Type
Full Time
