Renewals Specialist
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Job Description
Join our Global Sales Operations team at Nexthink the leader in Digital Employee Experience. Based from our Dubai office this unique opportunity involves managing and facilitating the renewal process for contracts and subscriptions between Nexthink and its Partners and clients Your primary focus will be on retaining and increasing subscription revenue in existing customer accounts.
Key Responsibilities:
- Contract Renewals: Collaborate with clients to understand their needs negotiate contract renewal terms and maximize renewal rates. Drive relevant activities to ensure timely and accurate completion of all necessary paperwork including Quotes and Order processing. Establish a framework and process to track manage and maximize renewal contracts.
- Client Communication: Maintain regular communication with clients throughout the renewal process including contacting and follow-up with customers and partners to ensure a seamless experience. Address any concerns or questions they may have and provide information on the benefits of renewal.
- Customer Retention: Work to retain existing customers by building and maintaining strong relationships. Identify opportunities for upselling or cross-selling additional products or services.
- Data Analysis: Analyze customer usage patterns satisfaction levels and other relevant data to identify potential risks or opportunities for renewal. Use this data to create strategies for improving customer retention.
- Negotiation: Skillfully negotiate terms pricing and contract details with clients to ensure a win-win situation for both the company and the customer.
- Documentation: Maintain accurate and up-to-date records of all client interactions contract details including Terms & Conditions and renewal processes. Ensure that all documentation complies with company policies and industry regulations.
- Collaboration: Work closely with sales marketing and customer support teams to gather information address customer concerns and streamline the renewal process.
- Forecasting & Reporting: Provide accurate forecasting generate reports on renewal metrics including renewal rates and customer satisfaction scores. Present findings to management to inform decision-making and strategy development.
- Customer Education: Educate clients on the value of continuing their relationship with the company highlighting any new features benefits or improvements that have been made since their initial contract.
#LI-Hybrid
Qualifications :
- English fluency is mandatory.
- 5 years experience in a similar position.
- Strong business acumen superior negotiation skills and a customer service mindset are a must.
- Experience in a SaaS company; high growth Scale-up experience is a plus.
- Highly organized with attention to details.
- Demonstrates effective teamwork independence and a proactive energetic approach showcasing resourcefulness and success in a fast-paced environment.
- Salesforce experience is a plus.
Additional Information :
This is an exceptional opportunity to join a fast-growing successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence innovation openness and collaboration.
If you are looking for a change and like a nice atmosphere lots of challenges and having fun while working this is a great opportunity for you!Check what we offer:
Permanent position and a competitive compensation package.
Health insurance coverage for you and eligible dependents including dental vision and alternative medicine options with 100% coverage of healthcare premiums.
Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22days of holidays we offer)plus 3 company-paid volunteer days.
Hybrid work model.
Free access to professional training platforms to explore your interests and enhance your skills ensuring continuous growth and success in your role.
Family benefits including 16 weeks of fully paid leave for primary caregivers extendable up to 8 additional months and 6 weeks of fully paid leave for secondary caregivers.
Up to$750 USD/year for gym membership reimbursement supporting your journey towards a balanced and healthy lifestyle.
Bonuses for referring successful hires after three months of continuous employment.
Please note that not all the benefits listed above are available for temporary contract and internship roles. To ensure you have the most up-to-date information we recommend checking with your Recruitment Partner.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
