Telephone Operator
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Job Description
Promotes the brand philosophy through his or her exemplary attitude behaviour and excellent communication skills
Responsible and accountable for the logging of and correct prompt and efficient handling of all guest messages.
Researches and provides specific directory information to both internal and external inquirers as required in accordance with policy and procedure pertaining to the disclosure of directory information
Utilizes public address paging and voice mail systems to ensure proper routing of calls
To ensure that all guest enquiries and requests are attended to in a helpful professional yet warm and friendly manner.
To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.
Ensures a rapid response from the different departments concerned
Handle wake-up call request from guest
Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboard
functionality
Makes sure that all the information available in the front Office information board is well presented and up-to-date
Able to work multi-task
Qualifications :
PERSONAL ATTRIBUTES
- Written and verbal communication skills in English
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Ability to promote positive relations with all hotel guests & patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
- Secondary Education or relevant qualifications in Hotel Management.
EXPERIENCE
- Minimum 1 year relevant experience preferably in a four or five star hotel
Additional Information :
Directly opposite to The Dubai Mall the iconic Burj Khalifa 10 minutes walk to the Dubai Metro Station and within a few minutes drive to DIFC World Trade Centre and just 15 minutes drive from Dubai International Airport Swissotel Al Murooj is located in downtown Dubai one of the citys favoured destinations for business or leisure.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
