Account Manager - Spanish speaking
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Job Description
Job Description
A long-established and trusted global brokerage is seeking an experienced Account Manager - Spanish speaking to contribute to their continuing growth in LATAM region. With over 30 years of industry presence this firm has built a solid reputation for transparency innovation and client success offering a broad range of CFD products including forex commodities indices and more.
Location: Hybrid - Dubai UAE
Responsibilities:
As an Account Manager your broad responsibilities will include but are not limited to:
- Client Onboarding & Conversion
Support prospective clients throughout the onboarding processfrom lead to approved live account. Guide clients through their First-Time Deposit (FTD) journey and encourage trading activity from the outset.
- Retention & Reactivation
Reconnect with dormant or low-activity accounts and maintain proactive contact with existing clients to drive engagement funding and long-term loyalty.
- Relationship Management
Serve as the go-to contact for your assigned client portfolio.
Address queries resolve issues and work closely with internal teams (compliance marketing support) to deliver an exceptional user experience.
- Upselling & Expansion
Identify opportunities for clients to broaden their platform usage or explore affiliate/IB partnership options.
Recommend relevant tools and services to help them achieve their trading goals.
- Campaign & Localisation Support
Collaborate with the marketing team to deliver client-facing campaigns tailored to Spanish-speaking markets and user preferences.
Your day looks like:
- Interact regularly with clients via phone email and chat adapting communication style to suit different cultural and personal preferences.
- Confidently handle objections using persuasive techniques to uncover opportunities and drive conversions.
- Prioritize high-potential clients to maximize engagement and satisfaction.
- Monitor client behavior identify patterns and use insights to increase trading volume and retention.
Requirements:
- Native or fluent Spanish speaking English communication skills.
- Experience in sales account management or client engagement preferably within the financial services or trading sector.
- Strong communication and negotiation skills with the ability to build rapport and positively influence client decisions.
- A proactive mindset able to juggle multiple clients and tasks while staying organized.
- Knowledge of financial markets or trading platforms is a strong plus.
Whats in it for you
Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.
Employment Type
Full Time
