Front Office Manager
Posted on :
21-05-2025
Employer Active
1 Vacancy
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Job Description
THE POSITION
To manage the operations of Front Office by ensuring product and service quality standards are met.
KEY RESPONSIBILITIES
Guest Service & Operations
- Supervise all front office functions ensuring guests receive prompt personalized and professional service.
- Oversee guest arrival and departure experience giving priority attention to VIPs repeat guests and loyalty members.
- Maintain high standards in appearance hygiene and conduct across the department.
- Ensure daily accuracy of room inventory and manage upgrades and special requests.
- Handle system recovery procedures and interpret front office reports/statistics.
Team Leadership & Development
- Lead and motivate the Front Office team to achieve service excellence.
- Conduct regular departmental meetings and performance reviews.
- Support recruitment and onboarding in collaboration with T&C.
- Identify training needs and implement programs for continuous development.
- Provide coaching guidance and disciplinary support where necessary.
Financial & Strategic Management
- Drive occupancy ADR and revenue through effective room management and upselling techniques.
- Collaborate with the Finance team on budgeting cost control and forecasting.
- Monitor marketing efforts within the Front Office ensuring alignment with brand strategies.
- Collaboration & Compliance
- Maintain strong interdepartmental relationships to enhance the guest journey.
- Conduct routine inspections to ensure upkeep of facilities and equipment.
- Ensure compliance with safety security and OH&S policies.
- Log incidents and maintain confidentiality of guest information at all times.
Qualifications :
- Degree from School for Tourism & Hotel Management
- Minimum 5 years relevant experience with at least 3 year at a management level
- Proven ability to manage budgets and drive performance metrics.
- Fluent in English; knowledge of a second language is a plus
- Strong knowledge of PMS systems (Opera cloud) and Microsoft Office Suite
Additional Information :
PERSONAL ATTRIBUTES
- Calm composed and effective under pressure.
- Confident decisionmaker with strong problemsolving skills.
- Natural leader with ability to train coach and build team cohesion.
- Guestfocused with excellent interpersonal and communication skills.
- Organized detailoriented and able to manage multiple priorities
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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