Spa Manager
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Job Description
Manage and oversee spa operations to ensure successful achievement of overall business goals and objectives.
Establish long range strategies and develop standards to measure service/sales performance and individual productivity.
Assess the market for qualified technician/therapist and front desk candidates and direct effective recruiting techniques to attract and hire talented staff.
Develop and maintain cooperation and teamwork within the spa placing a high emphasis on customer service/satisfaction.
Train and motivate staff communicate performance expectations and develop specific goals/objectives.
Interact with Hotel departments and participate in meetings as appropriate.
Establish spa goals and objectives monitor performance and provide timely followthrough.
Recruit train develop and motivate staff to maintain teamwork and ensure maximum service/retail sales results.
Monitor and control payroll/operating expenses to successfully achieve spa profit plan.
Implement inventory control procedures to ensure that adequate stock levels are maintained.
Plan organize and monitor all packages and promotions.
Qualifications :
High School Diploma or equivalent required
College Degree in Business Hospitality or Related field preferred
Two or more years in a public contact position preferably in an upscale or lifestyle brand hotel
Enter and locate work related information using computers and/or point of sale systems
Possess a gracious friendly and fun demeanor
Ability to multitask work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
