Service Technician
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Job Description
Position Overview: Service Technician
Duties & Responsibilities: The aim of this role will be to provide service maintenance repair and installation of welding & cutting products along with educating our customers/distributors/agents with their welding and cutting product techniques and to be able to generate after sales revenue.
Repair and troubleshooting: This role will ensure servicing is completed to a high standard within agreed timeline with direct and indirect customers.
Provide alternative solutions to customers to solve their shortterm cover if repair cannot be completed on time.
Provide proper diagnostics to find root cause of the problem.
Advise to change only defective item not the full system.
Report the daily activities to service coordinator through Innosoft. Installations:
Lead on installation from start to finish Plan PreInstallation Visit make sure all requirements are present at customer site before installation start.
Test train and commission and handover
Collect signed acceptance certificate from customer Sales and lead generation:
Generate Spare parts list for existing installations
Initiate critical spare parts discussions with customer.
Make sure customer is using ESAB Genuine parts and define their source of buying.
Define reason for using copy parts if found and report to product management.
Generate leads for retrofits and report to product management. Other Activities: In case of no service calls conduct regular customer visits for sales and lead generation activities. Understand more about customers cutting and welding activities. Machine documentation:
Update & Maintain list of Installed bases.
Update & Maintain Machine documentations of all installed base.
Prepare critical complaint report regularly and maintain a copy in the server location.
Prepare quality complaint report for products and suggestion for development. Trainings:
Train customers & distributors on process operation and maintenance. Demonstrations:
Conduct successful demonstrations at customer places & ESAB process center. Key interfaces:
Key interfaces will include Customers/distributors/agents logistics sales department local product management and central After Sales Team.
Qualifications (Include education experience technical travel and language requirements) Language Requirements
Excellent communication skills in English are required and any additional language skills would be an advantage. Education Requirements
Diploma or bachelors degree or higher in Electrical/Electronic Engineering discipline Technical Requirements
A selfmotivated commercially focused candidate with excellent communication skills.
Strong Analytical and problemsolving skills and the ability to think spontaneously.
Strong Technical skills with the ability to improvise and solve product queries
A valid local driving license is essential Experience Requirements
A minimum of 4 6 years as a service technician in Welding and Cutting Industry Mobility & Travel Requirements
This role will involve travel within the assigned region
Employment Type
Full Time
