Senior Service Designer

Champion Service Design within the FS Sector and work with teams to design and scale digital government services.
• Collaborate effectively with subject matter experts as well as the organization's operations, business development, financial, commercial, and technical teams to achieve the optimal design
• Engage customers to test understanding, refine requirements and develop tailored and compelling solutions
• Design for the target user's experience across multiple channels. Convert the design to something that is implementable.
• Distill business, customer, and partner constraints into digestible components for the design team.
• Instill project teams with the confidence and discipline to explore innovative design solutions while respecting deadlines.
• Participate in the delivery of a range of projects, defining project scope, goals, and deliverables in collaboration with key stakeholders.
• Establish relationships and liaise with key stakeholders throughout the project lifecycle.

Skills and Attributes for Success:
• Has the power of perfectly crafted design direction, and as a global citizen can see immense potential for change in the world.
• Approaches things systemically and are a natural at zooming out to see the big picture, then diving in to nail the important details.
• Is passionate about growing people-first services. From value proposition to brand to customer experience to scale, you thrive in putting all the pieces together.
• Is passionate about social impact, financial services, and great design. You have experience designing and/or implementing solutions in resource-constrained environments. You love to travel and are comfortable navigating tough situations in the developing world.
• Can easily communicate and envision service concepts and ideas to team members, partners, and funders. You use diverse set of methods & tools that illustrate all the components and touchpoints of the service.