drjobs Senior Support Engineer العربية

Senior Support Engineer

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1 Vacancy
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Jobs by Experience drjobs

0 - 7 years

Job Location drjobs

Ras Al Khaimah - UAE

Monthly Salary drjobs

AED 11 - 22

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

• Take ownership of issues, Identify and fix the issues related to platform. • Maintain response and resolution SLA for Jira ticket • Provide and develop necessary scripts to solve the issues. • Provide SLA in case resolution SLA not maintained. • Maintain response and resolution SLA for Jira ticket • Potential improvements in troubleshooting • Develop and test the scripts/API and handover to L2 for execution. • Resolution of critical fixes which cannot be performed by L2 agent (Scripts and execution of complex tasks) • Coordination with Head of Engineering and Head of Products and resolve issues. • Provide tools (portal screens/APIs) to help in resolving issues. The operations team can suggest tools as they see suitable • Train operations team on new technology or framework required • Facilitate access to the various systems

Employment Type

Full Time

Company Industry

Telecom / ISP

Department / Functional Area

IT Software

About Company

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