Senior Support Engineer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
0 - 7 سنوات
AED 11 - 22
أي جنسية
N/A
1 وظيفة شاغرة
الوصف الوظيفي
• Take ownership of issues, Identify and fix the issues related to platform. • Maintain response and resolution SLA for Jira ticket • Provide and develop necessary scripts to solve the issues. • Provide SLA in case resolution SLA not maintained. • Maintain response and resolution SLA for Jira ticket • Potential improvements in troubleshooting • Develop and test the scripts/API and handover to L2 for execution. • Resolution of critical fixes which cannot be performed by L2 agent (Scripts and execution of complex tasks) • Coordination with Head of Engineering and Head of Products and resolve issues. • Provide tools (portal screens/APIs) to help in resolving issues. The operations team can suggest tools as they see suitable • Train operations team on new technology or framework required • Facilitate access to the various systems
نوع التوظيف
دوام كامل
