Service Delivery Lead
Posted on :
19-08-2021
Employer Active
1 Vacancy
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Job Description
- Lead and champion a functional cross-border organization with a single, mature culture. This should provide consistency of operations, responsibilities and cross- border reporting.
- Establish a service culture with sufficiently ITIL-educated operations management and staff.
- Drive service improvement and standardization, automation and consolidation/centralization in alignment with the ET strategies.
- Assist with EY Technology team leadership for local People and Finance issues within the Region.
- Deliver a cost-efficient, stable on-site support operations for the supported customers
- Establish and administer the OSTS annual budgets and manage expenditures in order to operate within the approved budget.
- Develop and maintain a roadmap and direction for OSTS including sourcing and location strategy.
- Interface and consult with other functional leads within EY Technology to coordinate planning and activities.
- Represent OSTS externally (e.g., with vendors and industry peers).
- Establish and maintain effective relationships with local Talent and understand the local people policies for countries in which staff are located.
- Maintain a high-level understanding of the business objectives, processes and supporting Technology needs of all customers in the Region. Stay sensitive to unique local needs.
- Build and develop relationships with key senior leadership in the Region to help manage Technology needs and issues.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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