Resident Manager

Responsibilities:
• Developing the operations’ strategy in order to provide innovative and exciting guest experiences that meet the business objectives
• Coordinating the organizational and administrative functions in all areas
• Monitoring the brand standards in all areas and ensuring that Managers take corrective actions as necessary
• Monitoring the activities and trends of competitor hotels and keep up to date with international trends in order to ensure the competitive advantage of the hotel
• Providing creative ideas to project and enhance the image of the hotel;
• Personally and frequently verifying that guests in the hotel are receiving the best possible service available in order to make continuous improvement
• To operate an efficient and accurate administration process in order to meet statutory, legal and internal requirements
• To conduct daily briefings in the absence of the Cluster General Manager to ensure that all departments receive updated information
• To attend all other meetings as required by the administration team
• To ensure and maintain good relations with members and suppliers
• To delegate and control the Departments expense budget throughout the year
• Control Payroll and Business Expenses of all departments reporting to him/her
• To prepare and derive the required operational cost for all departments reporting to him/her
• To ensure the preparation of management team duties
• To select suppliers with the most competent prices
• To ensure that the payroll doesn’t not exceed the budget
• To set the profit margin targets and achieve them
• To analyze potential costs
• To consider aspects of re-investment
• To co-ordinate and manage pricing strategies
• To analyze the market needs and trends
• To contribute to Sales improvement
• To ensure improvement in productivity across the hotel
• To ensure maximum departmental profit is achieved