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You will be updated with latest job alerts via email• Solid customer service skills, both over the phone and in person
• Positive attitude and approach to technical issues and challenges, as well as client interactions
• Desire to learn new skills, and pursue a career path.
• Windows user profile and Outlook profile management skills
• Understanding of workstation hardware, ability to swap out internal components such as system memory, hard drives, video cards, etc.
• Printer setup, installation and management
• Proficiency in handling virus and malware removal
• Experience with networking concepts and equipment such as routers, switches, and wireless access points
• Familiarity with cloud services such as Outlook Online, Google Apps for Work, and Dropbox-style file sync and sharing systems, etc.
• Experience troubleshooting corporate resource access issues on mobile devices
• Excellent attention to detail and strong documentation skills.
Job Requirements and Qualifications :
• Ability to successfully troubleshoot complex server and workstation performance issues
• Understanding of server and networking hardware and connectivity.
• Experience with both local and off-site backup methods and technologies
• Network/infrastructure drawings
Full Time