Desk Engineer

• Solid customer service skills, both over the phone and in person

• Positive attitude and approach to technical issues and challenges, as well as client interactions

• Desire to learn new skills, and pursue a career path.

• Windows user profile and Outlook profile management skills

• Understanding of workstation hardware, ability to swap out internal components such as system memory, hard drives, video cards, etc.

• Printer setup, installation and management

• Proficiency in handling virus and malware removal

• Experience with networking concepts and equipment such as routers, switches, and wireless access points

• Familiarity with cloud services such as Outlook Online, Google Apps for Work, and Dropbox-style file sync and sharing systems, etc.

• Experience troubleshooting corporate resource access issues on mobile devices

• Excellent attention to detail and strong documentation skills.

Job Requirements and Qualifications :

• Ability to successfully troubleshoot complex server and workstation performance issues

• Understanding of server and networking hardware and connectivity.

• Experience with both local and off-site backup methods and technologies

• Network/infrastructure drawings