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You will be updated with latest job alerts via emailFairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids' Club.
Royal Service Supervisor
Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions and provide seamless service to our Guests and Colleagues
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Summary of Responsibilities:
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• Consistently offer professional, friendly and engaging service.
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• Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed.
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• Provides support to Royal Service Manager and other departments in daily operations.
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• Assists in conducting weekly and monthly analysis of the Guest Feedback reports through Guest Satisfaction System and online Channels.
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• Assists in analyzing RSM tickets breakdown and monthly trends.
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• Train, lead, guide and direct the efforts of the Royal Service Agents.
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• Consistently offer friendly, proactive and engaging service.
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• Supervise the "Royal Service" software system and ensure that all services provided at Royal Service are always available and are carried out efficiently.
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• Supervise the responsible use all available systems including PMS (Property Management System), telephone system, Royal Service, fax, etc.
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• Maintain the upkeep of all telephone and related equipment within the switchboard to ensure maximum efficiency.
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• Monitor and ensure that all calls from guestrooms and administration areas are charged and posted to guest folios and City Ledgers (when applicable).
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• Resolve complications and complaints such as missed wake-up calls or missed messages, using previous experience and good judgment.
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• Maintain information confidentiality.
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• Attend regularly scheduled departmental meeting.
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• Schedule colleagues in accordance with the departmental budget.
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• Balance operational and Colleague needs.
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• Serve as a liaison for Guests requiring information relating to all aspects of the hotel, such as: F&B promotions, Reservations, meetings rooms, etc.
Full Time
Chefs / F&B / Housekeeping / Front Desk