Customer Fulfillment Specialist
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Job Description
Customer Fulfilment Solutions Specialist
Officebased Role
You can be based in: MEA Region
You will need to speak and write fluently in English and Turkish
Join Veolia WTSs dynamic Customer Fulfilment Team within our Global Supply Chain Operations where youll play a crucial role in managing customer relationships across diverse industries including food and beverages power pharmaceuticals and life sciences. This position offers an exciting opportunity to work within a multicultural team handling endtoend order lifecycle management while collaborating with multiple departments to ensure exceptional customer service delivery.
What are the DaytoDay Duties
Process and manage orders through SAP system
Handle contract creation renewal and termination processes
Coordinate export orders with shipping plants
Manage bank submissions for LC & CAD payment terms
Drive revenue target achievement through linear contract billing
Resolve customer invoice disputes and perform root cause analysis
Maintain customer data accuracy in ERP systems
Handle special queries and urgent requests with professional communication
Reporting to: Global Supply Chain Operations
Veolia WTS is committed to continually building on our inclusive environment where all employees thrive.
Globally we offer:
A collaborative culture that celebrates diverse perspectives
Mentorship and career development programmes
Opportunities for continuous learning and professional growth
A competitive compensation and benefits package
Veolia WTS is an equal opportunity employer with diversity inclusion equity and gender equality at the heart of our workplace.
Qualifications :
English and Turkish language
Relevant professional experience
Effective and professional verbal and written communication both with internal and external customers
Good problemsolving capability
Customer Fulfillment attitude with ownership of any kind of queries
Logical thinking analytical mindset reporting skills
Proficient IT skills including Google Sheets and Gmail
Solid SAP knowledge and experience as a user
Salesforce experience
Experience in customer fulfillment/order management
Additional relevant foreign language knowledge
Lean/Six Sigma or other experience
Additional Information :
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
