Server

Roles and responsibilities

A Server plays an essential role in the dining experience, providing customer service and ensuring guests have a pleasant meal at a restaurant, café, or other food service establishment. The server’s responsibilities go beyond simply taking orders—they are key to creating a welcoming atmosphere, ensuring customer satisfaction, and maintaining a smooth operation in the dining area.

Here are the key skills and responsibilities required for a Server:

1. Customer Service Skills

• Welcoming Guests: Greeting guests warmly as they arrive and ensuring they feel comfortable.
• Active Listening: Paying attention to guests' needs, requests, and concerns, and addressing them promptly and effectively.
• Attentiveness: Checking in on guests regularly to ensure they have everything they need and to address any concerns before they escalate.
• Problem Solving: Handling complaints or issues with professionalism, working to resolve them quickly and to the guest's satisfaction.

2. Menu Knowledge

• Understanding the Menu: Being familiar with the full menu, including ingredients, preparation methods, and dietary restrictions (e.g., gluten-free, vegetarian, vegan).
• Specials and Promotions: Informing guests of daily specials, limited-time offers, or new menu items, and making suggestions based on their preferences.
• Recommendations: Offering suggestions on drinks, appetizers, main courses, or desserts, based on the guest’s tastes and preferences.

3. Order Taking and Accuracy

• Accurate Order Taking: Taking accurate food and drink orders, ensuring all special requests, modifications, or dietary restrictions are communicated clearly to the kitchen or bar.
• Order Delivery: Delivering food and drinks to the correct table in a timely and accurate manner.
• Memory Skills: Remembering guests’ orders, preferences, or past requests for personalized service, especially for regular customers.

4. Communication Skills

• Clear Communication: Effectively communicating with kitchen staff, bartenders, and other servers to ensure smooth service.
• Professional Tone: Maintaining a polite, friendly, and professional tone with guests, even in stressful or busy situations.
• Team Coordination: Working with other servers and staff to coordinate orders and ensure that service is efficient.

Desired candidate profile

Server

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
  

What You Will Be Doing

• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow all safety and sanitation policies when handling food and beverage
  

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team