Resort Assistant Manager Duty Manager
Posted on :
22-01-2025
Employer Active
1 Vacancy
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Job Description
- Oversee the daily Operations of the Front Desk.
- Coach lead guide and direct the efforts of the team of Reception Agents.
- Provide support to Front Desk Manager in the daily operational duties.
- Consistently offer friendly engaging and a service culture that contributes positively to the service provided within our brands.
- Adhere to the established financial guidelines and control all costs.
- Regularly review Open Balance report and ensure that guests inhouse have sufficient deposit to cover for their estimated total charges upon departure.
- Verify and imprint credit cards for authorization/completion/sale using electronic acceptance methods.
- Overlook the operational house bank.
- Perform accurate moderately complex arithmetic functions using acceptable electronic device; including corrections and adjustments in guest folio.
- Maintain an accurate filing system.
- Liaise with Front Desk heartists on all outstanding bills and ensure full payment of departing guests.
- Ensure that the hotel credit policies are adhered to at all times.
- Perform daily bucket check report against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
- Ensure that team members and ones cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
- Review all reservations assign room blockings
- Constantly check reservations to ensure room availability and special blockings are handled correctly.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Check all transactions performed by Front Desk heartists during shift and countersign on designated space in the registration card signifying approval.
- Ensure that repeat guests are preregistered when necessary.
- Update and maintain guest history/profile of all guests.
- Overlook and drive ALL loyalty and guest recognition programs.
- Manage the submission of all local government requirements/information concerning hotel guests.
- Manage the strict control of room keys.
- Ensure that all rooms which are due to checkout are checked and the daily housekeeping discrepancy reports are resolved.
- Promotes and follows a safe work environment.
- Promotes and leads a service driven results driven work environment.
- Follows departmental SOPs (Standard Operating Procedures) including all safety policies.
- If required oversee the daily Operations of the Kids Club.
- Promote all hotel services offers and facilities and their operating hours.
- Adhere to Hotels Hygiene and HACCP standards and ensure its Standard Operating Procedures and Requirements are fully met
Qualifications :
- Passion for guest service.
- Excellent written and verbal communication interpersonal and leadership skills.
- Highly organized resultsoriented with the ability to be flexible and work well under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Fluency in English secondary language preferred.
- Minimum of 1 year previous proven supervisory position or equivalent.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of opera or opera cloud Property Management System an asset.
- Strong guest service orientation and training skills background required.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word Excel PowerPoint).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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