IT Support Intern
Posted on :
29-01-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities include but are not limited to:
- Manage orders incidents and problem management for desktop and service tickets (analysis definition support solutions improvement suggestions and more).
- Respond to service issues and user requests in a timely manner within the defined SLA.
- Install hardware and software on computer devices and applications for iOS devices.
- Organize and maintain regular documentation for software hardware and tools.
- Manage hardware and software technical assets (including recharging) using relevant tools.
- Participate in new IT rollout projects and follow up with users.
- Provide IT tool and service consultancy to customers.
- Resolve technical issues promptly using available resources within the company.
- Follow up with and communicate with external service providers regarding orders and deliveries.
Qualifications :
- Bachelors or Masters degree in Computer Science or a related field.
- Proficiency in Windows Operating Systems client software hardware IT equipment MS365 (for use and user support) and basic server and network knowledge.
- Strong organizational and interpersonal skills excellent time management ability to work under pressure flexibility to adapt to changes and enjoyment in working in a multicultural environment.
- Excellent customer service skills for both facetoface and remote customers.
- Fluent in English; Arabic is a plus.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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