Storekeeper

Key Responsibilities:

• Answer incoming calls emails and chat inquiries in a professional manner.
  
• Provide information about products and services to customers.
  
• Handle customer complaints and concerns ensuring prompt resolution.
  
• Make outbound calls for followups surveys and promotions (if required).
  
• Maintain accurate customer records and call logs.
  
• Meet performance targets for response time resolution rate and customer satisfaction.
  
• Work closely with other departments to resolve customer issues efficiently.
  
• Follow company scripts guidelines and UAE customer service regulations.
  
• Keep uptodate with company policies products and promotions.
  
• Conduct telemarketing and lead generation when required.
  

Requirements

Requirements:

• High school diploma or Bachelor s degree in Business Communications or a related field.
  
• 13 years of experience in a call center or customer service role (UAE experience preferred).
  
• Excellent verbal and written communication skills in English (Arabic or other languages are a plus).
  
• Strong problemsolving and active listening skills.
  
• Ability to handle high call volumes and work under pressure.
  
• Experience using CRM software call center systems and MS Office.
  
• Positive attitude with strong customer service and sales skills.
  
• Willingness to work in rotational shifts including weekends and holidays.
  

Benefits

Benefits:

• Competitive salary with performancebased incentives.
  
• Career growth and professional development opportunities.
  
• Health insurance and UAE labor law benefits.
  
• A dynamic and multicultural work environment.