Customer Solutions Executive

Roles and responsibilities

Customer Solutions Center & Product Delivery Intern, Summer 2025 - Dubai (UAE national preferred)

Customer Solutions Center & Product Delivery Intern, Summer 2025 - Dubai, UAE

Internship Program

The Mastercard Internship Program offers penultimate year students an immersive experience to challenge the status quo, gain real work-life skills in a global company, drive decency and belonging, and grow their personal and professional development. We invite you to bring your passion, share your talent, and make the most of this truly priceless experience.

Make an impact as a Customer Solutions Center or Product Delivery Intern

You will be assigned to a business unit where you will learn, develop new skills, and gain valuable on the job experience. You will have the chance to gain an understanding of how Mastercard develops business cases for new product opportunities, develops scalable customer-centric products, and sees those projects through to go-to-market. We are looking for passionate and talented interns, who share our vision for developing scalable customer-centric products with agility and excellence.

What you’ll need

To be available to work Full-time between 26th May/2nd June 2025 to 8th August 2025 or Late June to late August 2025

To be a Penultimate Masters/Undergraduate Student, due to graduate no earlier than 2026

Innovative thinking and thoughtful risk-taking.

Ability to partner across the organization.

Sound communication skills.

Expert PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

Desired candidate profile

• Problem Solving: The ability to quickly identify issues, assess the situation, and come up with practical solutions.

• Communication Skills: Clear and effective communication is vital for explaining solutions, handling complaints, and ensuring the customer feels heard and valued.

• Empathy: Understanding and relating to the customer's emotions and concerns, making them feel supported and respected.

• Product Knowledge: Being well-versed in the company's products or services to provide accurate information and solutions.

• Patience: Remaining calm and patient, especially when dealing with frustrated or upset customers.

• Active Listening: Listening attentively to customers, understanding their needs, and responding appropriately.

• Conflict Resolution: Being able to de-escalate tense situations and find mutually agreeable solutions.

• Time Management: Efficiently managing multiple customer issues while maintaining high-quality service.

• Adaptability: Adjusting to new customer needs, unexpected issues, or changes in company processes.

• Technical Proficiency: Understanding and using customer service tools, software, and platforms effectively.