Inside Sales Lead

Roles and responsibilities

• Train, Mentor, and lead sales team;
• Meet or exceed the team's productivity with 100% accuracy;
• Meet SLA of the volumes, customer service and number of clients converted;
• Develop talent within the team by providing guidance, ongoing feedback, coaching and development opportunities, enabling team members to achieve set targets;
• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks;
• Assist management with hiring processes and new team member training;
• Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance;
• Communicate deadlines and sales goals to team members;
• Develop strategies to promote team member adherence to company regulations and performance goals;
• Conduct team meetings to update members on best practices and continuing expectations;
• Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines;
• Provide quality customer service, including interacting with customers, answering customer
• inquiries, effectively handling customer complaints and occasionally visiting customers

Requirements

• A minimum of secondary education
• Bachelor's degree preferred
• 4+ years of experience with Telesales
• 2+ years managing teams of telesales executives
• Familiar with Zendesk, CRMs' (Salesforce a plus)
• Excellent communication skills
• Analytical mind and problem-solving aptitude
• Strong organisational skills
• Leadership skills
• Result orientated with problem solving skills to resolve challenges through creative and flexible options in line with the company's overall targets
• Ability to listen and communicate well with the team while providing open and honest feedback

Benefits

• A fast paced, high performing team
• Multicultural environment with over 50 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions

Desired candidate profile

1. Team Leadership and Management

• Leading, motivating, and mentoring a team of inside sales representatives to meet or exceed sales targets.
• Setting clear expectations, goals, and KPIs (Key Performance Indicators) for individual team members and the team as a whole.
• Conducting regular performance reviews, providing constructive feedback, and developing team members through training and coaching.

2. Sales Strategy Development

• Collaborating with senior management to develop and implement sales strategies and tactics that align with company goals.
• Helping to define the target market and ensure the team’s efforts are focused on the right customer segments.
• Developing sales plans and campaigns that drive revenue growth and enhance customer acquisition.

3. Sales Performance Monitoring and Reporting

• Tracking team performance, analyzing sales data, and reporting on key metrics such as conversion rates, lead generation, sales cycle length, and revenue.
• Using CRM systems (e.g., Salesforce, HubSpot) to monitor individual and team progress.
• Identifying trends, bottlenecks, and areas for improvement in the sales process.

4. Coaching and Development

• Providing ongoing training, coaching, and support to inside sales reps to enhance their selling skills and product knowledge.
• Offering guidance on objection handling, prospecting techniques, and closing strategies.
• Developing team members’ strengths while helping them address any weaknesses.