Assist in processing standard files in accordance with Business Rules Country Instructions and other relevant references ensuring alignment with productivity and quality targets.
Accurately and efficiently encode information into the application system based on received documents Import Verification Program (IVP) Business Rules Country Instructions and related references.
Review the encoded information in the system against received trade documents to ensure accuracy and completeness making corrections as necessary.
Ensure that certificates and registrations comply with contract requirements and Business Rules.
Provide prompt and professional certification services to fully meet client needs through the Certification/Technical Centre.
Facilitate trade by ensuring the timely accurate and consistent issuance of Certificates of Conformity in line with Conformity Assessment Instructions TFS Business Rules and other relevant references.
Establish and maintain strong working relationships with clients and affiliates.
Accurately enter all relevant details (e.g. fees values invoice numbers job numbers) into Trade Works for each processing file.
Handle inquiries and maintain effective communication with affiliates and clients.
Coordinate daily operational tasks.
Provide timely and effective responses to affiliate inquiries regarding CoC issuance.
Maintain proper recordkeeping through filing archiving and related documentation.
Perform any additional duties as delegated by the Director to support the achievement of departmental objectives.
Qualifications :
A Bachelors degree or equivalent qualification.
Strong command of English; additional languages are a plus.
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