JOB PURPOSE:
- Follow up on all irregular overdue accounts allocated and ensure resolution on accounts allocated as per target assigned through constant follow up persuasion and negotiation with the customers
Key Responsibilities:
Collection Activities:
- Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly)
- Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
- Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account
- Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager Collections / Head Collections as necessary
- Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
- Any other customer follow up action as required by the Bank from time to time
Legal regulatory and compliance:
- Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions
- KYC (Know Your Customer)
- AML (Anti Money Laundering)
Qualifications :
Remote Work :
No
Employment Type :
Fulltime