Server

Roles and responsibilities

• Assist with the serving of food, set-up and clearing of china, glass, and silver from service as well as attend to guest needs and requests.
• Provide an expertly served dining experience conforming by clearing and resetting tables according to standards.
  

What You Bring

• Excellent communication and organizational skills.
• Ability to work efficiently and effectively in a fast paced demanding environment.
• Previous experience in a similar role within 5* luxury hotel/brand standalone restaurant.
• Positive attitude and eagerness to learn.

• 1. Customer Service Skills

• Friendly and Approachable: Greeting guests warmly, answering questions, and ensuring they feel welcomed and valued.
• Problem-Solving: Addressing guest concerns or complaints effectively, ensuring satisfaction, and resolving issues professionally.
• Guest Engagement: Creating a positive dining experience by interacting with guests in a friendly and attentive manner.

• 2. Menu Knowledge

• Detailed Knowledge: Understanding the restaurant's menu, including ingredients, preparation methods, and special dietary options, to answer questions and make recommendations.
• Promoting Specials: Being able to explain daily specials, promotions, and recommended pairings (such as wine or side dishes).
• Handling Allergies/Preferences: Recognizing and accommodating dietary restrictions and food allergies in a timely and knowledgeable way.

• 3. Order Taking and Accuracy

• Accurate Order Taking: Taking food and drink orders from guests and ensuring accuracy when relaying these to the kitchen.
• Attention to Detail: Noting specific guest preferences, such as how they want their steak cooked or special modifications to their order.
• Double-Checking: Confirming orders with guests before sending them to the kitchen to ensure all details are correct.

• 4. Time Management and Multitasking

• Managing Multiple Tables: Serving multiple tables at once, ensuring each guest is attended to without neglecting others.
• Efficiency: Balancing food delivery, refills, and guest requests in a timely manner while prioritizing tasks based on urgency.

• 5. Food and Beverage Service

• Serving with Precision: Delivering food and drinks to the correct table in an organized and efficient manner.
• Upselling: Suggesting additional items such as appetizers, desserts, or drinks to increase sales and enhance the guest experience.
• Proper Presentation: Ensuring that food and drinks are presented neatly and attractively.

• 6. Physical Stamina and Dexterity

• Standing for Long Periods: Being able to stand, walk, and carry trays of food or drinks throughout the shift.
• Carrying Heavy Trays or Plates: Safely carrying multiple items at once, including heavy trays or large plates of food.
• Quick Reflexes: Responding quickly to customer needs and handling any accidents or spills promptly.

• 7. Teamwork

• Collaborating with Colleagues: Working together with other servers, kitchen staff, and management to ensure smooth operations during service.
• Assisting Other Servers: Helping colleagues during busy times, whether it’s refilling drinks, running food, or handling extra guest requests.

Desired candidate profile

1. Customer Service Skills

• Friendly and Approachable: Greeting guests warmly, answering questions, and ensuring they feel welcomed and valued.
• Problem-Solving: Addressing guest concerns or complaints effectively, ensuring satisfaction, and resolving issues professionally.
• Guest Engagement: Creating a positive dining experience by interacting with guests in a friendly and attentive manner.

2. Menu Knowledge

• Detailed Knowledge: Understanding the restaurant's menu, including ingredients, preparation methods, and special dietary options, to answer questions and make recommendations.
• Promoting Specials: Being able to explain daily specials, promotions, and recommended pairings (such as wine or side dishes).
• Handling Allergies/Preferences: Recognizing and accommodating dietary restrictions and food allergies in a timely and knowledgeable way.

3. Order Taking and Accuracy

• Accurate Order Taking: Taking food and drink orders from guests and ensuring accuracy when relaying these to the kitchen.
• Attention to Detail: Noting specific guest preferences, such as how they want their steak cooked or special modifications to their order.
• Double-Checking: Confirming orders with guests before sending them to the kitchen to ensure all details are correct.

4. Time Management and Multitasking

• Managing Multiple Tables: Serving multiple tables at once, ensuring each guest is attended to without neglecting others.
• Efficiency: Balancing food delivery, refills, and guest requests in a timely manner while prioritizing tasks based on urgency.

5. Food and Beverage Service

• Serving with Precision: Delivering food and drinks to the correct table in an organized and efficient manner.
• Upselling: Suggesting additional items such as appetizers, desserts, or drinks to increase sales and enhance the guest experience.
• Proper Presentation: Ensuring that food and drinks are presented neatly and attractively.

6. Physical Stamina and Dexterity

• Standing for Long Periods: Being able to stand, walk, and carry trays of food or drinks throughout the shift.
• Carrying Heavy Trays or Plates: Safely carrying multiple items at once, including heavy trays or large plates of food.
• Quick Reflexes: Responding quickly to customer needs and handling any accidents or spills promptly.

7. Teamwork

• Collaborating with Colleagues: Working together with other servers, kitchen staff, and management to ensure smooth operations during service.
• Assisting Other Servers: Helping colleagues during busy times, whether it’s refilling drinks, running food, or handling extra guest requests.