Guest Service Agent Seasonal-6 months
Posted on :
26-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About the Role:
The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office and within the limits of the established hotel policies and procedures who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction.
Duties and Responsibilities:
- To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments
- To attend hotel events daily shift briefings and training to improve professional skills.
- To perform check in and to hand out keys.
- To carry out visits and to accompany guest to room.
- To keep an accurate room status at all times.
- To deal with payment and credit cards.
- To perform room moves and upgrades.
- To perform checkout for guests to prepare bills and take payment.
- To handle cash and foreign currency exchange.
- To deal with special requests from guests such as ordering taxis booking theatre trips or storing valuables and luggage.
- To answer questions about facilities in the hotel and the surrounding area.
- To deal with any guest complaints or problems.
- To inform reporting line for all guest complaints and requests by email attach with Guest Incident Report.
- To forward callers to the appropriate extension/department.
- To assist the Manager Front Office/Assistant Manager Front Office with secretarial duties.
- To take booking request after office hours.
- To assist with customer service inquiries.
- To ensure that the checklist is filled in each shift checked and approved by the superiors and send on a daily basis to the reporting line.
- To ensure the filing of customer bills.
- To perform audit on guest bills.
- To collect guest preferences.
- To upsell hotel facilities.
- To program key cards.
- To assist with or accept other responsibilities in the office as required or requested by the leader on duty.
- To be responsible for their own cash floats.
- To adhere to policies and procedures in regard to appearance hygiene and sanitation enforced.
- To attend Training given by reporting line.
- To carry out any associated clerical duties as and when required.
Qualifications :
- High School diploma
- Previous experience in same position for at least 1 year.
- Luxury hotel experience is a must
- Passion for excellent service
- Excellent team player and great communication skills
Additional Information :
Relocate to Remote Area
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
