Senior Waiter

Roles and responsibilities

. Customer Service

• Greeting Guests: Welcoming guests to the restaurant, escorting them to their table, and presenting menus.
• Taking Orders: Listening to guests’ orders, accurately recording their selections, and answering any questions about the menu or specials.
• Serving Food and Beverages: Bringing food and drinks to the table in a timely and professional manner. Ensuring that orders are served correctly and that guests are satisfied.
• Guest Interaction: Engaging with customers to ensure they are happy with their meals and addressing any concerns or requests they may have.
• Upselling: Recommending additional menu items, drinks, or specials to enhance the dining experience and increase sales.
• Handling Complaints: Addressing customer concerns or complaints promptly, offering solutions, or notifying management if necessary to ensure guest satisfaction.

2. Order Management and Accuracy

• Order Entry: Accurately inputting orders into the point-of-sale (POS) system or relaying them to the kitchen staff.
• Ensuring Accuracy: Double-checking orders to ensure that everything is correct and complete before serving to avoid mistakes.
• Handling Special Requests: Accommodating special requests, such as dietary restrictions, allergies, or customizations, and ensuring the kitchen staff is informed.
• Order Timing: Coordinating the timing of orders so that food is served at the right temperature and drinks are delivered promptly.

3. Maintaining Cleanliness and Organization

• Table Setting: Ensuring that tables are clean, well-organized, and set with the appropriate utensils, napkins, and condiments.
• Clearing Tables: Clearing empty plates, glasses, and silverware from tables after guests have finished their meals.
• Cleaning Duties: Regularly cleaning and maintaining the dining area, including wiping down tables, chairs, and menus.
• Restocking: Ensuring that service areas are stocked with necessary supplies, such as napkins, condiments, and glassware.

4. Cash Handling and Payment Processing

• Bill Presentation: Presenting the bill to guests at the end of the meal and ensuring that they have a pleasant checkout experience.
• Payment Processing: Accurately processing payments, including handling cash, credit cards, and tips.
• Cash Register: Operating the cash register or POS system, ensuring all transactions are recorded correctly.

5. Collaboration with Other Staff

• Working with the Kitchen: Communicating with kitchen staff to ensure that orders are prepared according to guest specifications and that food is delivered promptly.
• Teamwork: Collaborating with other waitstaff and restaurant staff to provide smooth and efficient service. Assisting colleagues as needed to manage large parties or busy shifts.
• Coordinating with Management: Keeping management informed of any issues, complaints, or special requests from guests.

Desired candidate profile

Every day is different, but you’ll mostly be:

• Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare
• Owning your kitchen keeping it well stocked and making sure it’s always a clean and safe place to work
• Helping with washing up and other kitchen duties when the team needs you
• Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents
• Taking on ad-hoc duties to keep the service running smoothly
  

What We need from you:

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
• A good grasp of reading, writing and basic maths
• The flexibility to work night, weekend, and holiday shifts
• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language
• Great communication – you’ll be warm, welcoming, and easy to talk to