Loss Prevention Officer

Roles and responsibilities

• 1. Risk Assessment and Management

• Hazard Identification: The ability to identify potential risks and hazards in the workplace or environment.
• Risk Analysis: Evaluating the likelihood and impact of identified risks and determining appropriate mitigation strategies.
• Safety Planning: Developing and implementing safety protocols to prevent accidents, theft, or breaches.

• 2. Surveillance and Monitoring

• Observation Skills: Keen attention to detail to monitor activities and identify suspicious behavior.
• Use of Surveillance Equipment: Operating CCTV cameras and other security devices to monitor premises and detect potential security issues.
• Incident Investigation: Investigating theft, accidents, or other incidents to understand the cause and prevent future occurrences.

• 3. Knowledge of Safety Regulations and Laws

• Compliance: Understanding and applying workplace safety standards and regulations, such as OSHA (Occupational Safety and Health Administration) in the U.S. or similar bodies in other countries.
• Loss Prevention Laws: Knowledge of legal aspects related to theft prevention, such as search and seizure protocols, and handling suspected shoplifters.
• Emergency Procedures: Knowing how to manage emergency situations, including fire evacuations, first aid, and natural disaster responses.

• 4. Communication and Interpersonal Skills

• Report Writing: Documenting incidents, observations, and actions taken in a clear, professional manner.
• Conflict Resolution: Addressing conflicts or security breaches calmly and effectively, minimizing escalation.
• Collaboration: Working closely with security teams, managers, and law enforcement agencies when necessary.

• 5. Security Technology Proficiency

• Alarm Systems: Understanding and operating alarm systems for theft prevention or emergency alerts.
• Security Software: Familiarity with digital tools for monitoring, tracking, and managing security activities (e.g., access control systems).
• Data Protection: Ensuring that sensitive data, such as customer information, is securely handled.

• 6. Problem-Solving and Analytical Skills

• Critical Thinking: The ability to analyze situations quickly and identify the best course of action.
• Decision-Making: Making effective decisions regarding interventions and responses to potential threats or incidents.
• Proactive Measures: Implementing strategies that reduce risk and prevent future issues before they arise.

• Key Responsibilities

• Monitor premises through CCTV cameras and on-site surveillance to detect and prevent theft, vandalism, or other security breaches.
• Conduct regular risk assessments to identify potential safety hazards and propose corrective actions.
• Ensure compliance with workplace safety regulations and safety standards.
• Implement and maintain loss prevention strategies to reduce theft and property damage.
• Investigate incidents such as theft or accidents, preparing detailed reports on findings and actions taken.
• Conduct employee training on safety protocols, emergency procedures, and loss prevention techniques.
• Respond to emergency situations, such as fires, accidents, or break-ins, following established procedures.

Desired candidate profile

• Conduct internal compliance reviews and monitor audit activities within department deadlines.
• Identify operational process gaps and make recommendations for improvement to ensure continuous performance enhancement across Majid Al Futtaim Lifestyle brands and locations.
• Ensure awareness and understanding of Company Policies and Procedures by all employees.
• Continually seek to improve the efficiency and quality of all compliance activities, to reduce the vulnerability of the business to fraud, abuse, and unnecessary wastage.
• Support in the roll-out of educational and training programmes where relevant to business need
• Collate necessary information to report the progress of the compliance programme in accordance with allocated timeframes.
• Conduct checks on IT assets and ensure that it is compliant with IT policy
• Build strong professional relationships with all internal customers across head office functions and store management
  

Requirements

• Regional Experience is a must
• Retail Background is a must
• Graduate in business administration or related field
• 3-5 years’ experience in a Quality assurance / Compliance role
• Flexibility to travel across the regions