Bell Attendant

Roles and responsibilities

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
  

Skills

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Desired candidate profile

Key Responsibilities

1. Assisting with Luggage:

   • Helping guests with their luggage upon arrival and departure.
   • Transporting luggage to and from guest rooms, including heavy bags and belongings.
   • Ensuring luggage is safely stored or delivered to rooms.

2. Providing Information:

   • Offering guests information about hotel amenities, services, and local attractions.
   • Helping guests with directions, restaurant recommendations, or transportation arrangements.

3. Welcoming and Escorting Guests:

   • Greeting guests warmly upon arrival and escorting them to their rooms.
   • Offering a friendly and professional first impression of the hotel.

4. Room Setup Assistance:

   • Assisting guests with the setup of their rooms, such as bringing extra items (e.g., pillows, towels), or providing special requests.
   • Ensuring the room is ready for guest use upon arrival.

5. Handling Special Requests:

   • Accommodating special requests from guests, such as retrieving or delivering items from the front desk or assisting with additional luggage or transportation needs.

6. Maintaining Cleanliness of Public Areas:

   • Keeping the lobby, bell desk, and other public areas neat and tidy.
   • Ensuring that luggage carts are clean and available for guest use.

7. Assisting with Check-in and Check-out:

   • Providing assistance during check-in and check-out processes by delivering luggage to rooms or retrieving it from rooms at departure.
   • Helping guests load or unload their belongings from taxis or shuttle buses.

8. Handling Deliveries:

   • Delivering packages, documents, or other items to guest rooms as requested by guests or staff.
   • Ensuring prompt and accurate delivery of items, maintaining professional etiquette when interacting with guests.

9. Security and Safety:

   • Ensuring that guests' luggage and belongings are handled securely and with care.
   • Reporting any suspicious activity to the front desk or security staff to ensure the safety of guests and the property.