Cashier

Roles and responsibilities

• Describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
• Provides information to customers on warranties, features, specifications, maintenance and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
• Maintains awareness of new product launches, promotional events and sales
• Achieves sales targets by using sales techniques, up-selling and cross selling
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; Maintains sales records
• Receives and processes cash, changes and credit payments and generates invoices and receipts
• Operates as a cashier and be consistently accurate in money handling (in case applicable)
• Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures
• Adheres to loss prevention, inventory controls and standard operating procedures of the company
• Provides assistance in store merchandising in product placement and arrangement
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
  

Self-Management:

Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year

• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth

Desired candidate profile

1. Customer Service Skills

• Friendly Interaction: Greeting customers warmly and providing assistance as needed.
• Problem-Solving: Addressing customer inquiries, complaints, or issues effectively.
• Patience and Empathy: Remaining calm and understanding during challenging interactions.

2. Cash Handling Skills

• Accuracy: Counting money, giving the correct change, and balancing the cash drawer at the end of a shift.
• Transaction Processing: Handling payments via cash, credit/debit cards, mobile payments, or gift cards.
• Fraud Detection: Identifying counterfeit bills or suspicious transactions.

3. Technical Skills

• Point-of-Sale (POS) Systems: Proficiency in using cash registers, barcode scanners, and payment terminals.
• Basic Math Skills: Quickly and accurately performing calculations without errors.
• Inventory Tools: Assisting with inventory checks or stock replenishment through digital tools.

4. Attention to Detail

• Verifying product prices, discounts, and offers during transactions.
• Ensuring receipts are accurate and correctly itemized.
• Monitoring for errors in scanning or system malfunctions.

5. Communication Skills

• Clarity: Explaining store policies, promotions, or product details to customers.
• Professionalism: Handling disputes or misunderstandings tactfully.
• Team Coordination: Communicating effectively with colleagues, supervisors, and other departments.

6. Time Management

• Managing long lines efficiently while maintaining excellent service.
• Balancing cashier duties with additional tasks like restocking or cleaning.

7. Problem-Solving Skills

• Resolving minor technical issues with POS systems or payment methods.
• Addressing discrepancies in cash or card payments calmly and professionally.

8. Physical and Mental Stamina

• Standing for extended periods while maintaining focus and energy.
• Handling repetitive tasks like scanning and packing without losing efficiency.