Deliver best in class services for Commercial Banking customers.
Followup on customer transactions.
Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Serve as the main operational point of contact for key client relationships and deliver focused and professional client servicing.
Resolve customer issues and queries in a way that reflects and expresses excellent customer service. Ensures timely followup and escalation of client issues
Demonstrate compliance to organizations values and ethics at all times to support the establishment of a value drive culture within the bank.
Contribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.
Assist in the preparation of timely and accurate statements and reports to meet department requirements policies and quality standards. Being Team Player & Coordination with RM/Sr RM
#LIMM2
Qualifications :
Experience:
12 years of working experience in customer service / sales
Students seeking to start and develop their career in banking are encouraged to apply.
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