Relationship Officer -Emiratized Role
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Job Description
To manage the relationship and increase the Staff portfolio performance with high level service standards. Create awareness on benefits of Banking Products available for FAB staff and treat FAB Staff as customer.
Core Responsibilities
Staff Relationship Management Dubai UAE.
Responsible for managing the Staff relationship and guiding the staff on request and services end to end
Accountable to manage and grow portfolio of Staff Banking by desired percentage.
Organize Helpdesk / Induction activities at different FAB premises/ departments in order to generate business revenues by extension on Retail asset products and services.
Lead generation and management through FAB CRM systems.
Acquire a minimum number of activities in a calendar month as per the managements directives.
Act as the focal point for staff enquiries and address the queries within the agreed timeframe
Maintain excellent NPS scores with high level of service standards
Complying with banks regulatory requirements while ensuring business achievements are met.
Introduce and drive bundled solutions that deepen relationships and address staff needs by improving levels of capability and productivity as well as process efficiency.
Manage the budget target ensuring it is met and accurately forecasted throughout the year.
Adhere to the Standard Operating Procedures Policies and Code of Conduct of the bank.
Service Level Agreements
Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the bank.
Ensure that all reports are prepared timely and accurately and meet FAB requirements policies and quality standards.
Adherence to policies processes and procedures both internally and externally
Portfolio growth
Qualifications :
- Bachelors degree in Business Administration Management or any related discipline Years & Nature of Experience.
- 3 years relevant experience in the banking sector with at least 2 years in similar positions
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
