Customer Support Technician

Roles and responsibilities

• Assist to update monthly NDB, Charts, Checklist etc. as guided by senior engineers. Perform majority of Preventive Maintenance (PMT) tasks independently on the simulators and associated simulator systems.
• Refer schematics and assist in diagnosing and correcting problems on the simulators and associated simulator systems. Utilize Maintenance Management System -Gemini to record and track maintenance activities. Perform housekeeping functions to maintain the simulators as required. Ensure interiors and exteriors of simulators are maintained tidy.
• Perform preflight checks on all simulators and promptly sign off morning readiness when required. Run QTG as per preventive maintenance schedule. Get them verified by engineer in shift.
• Pursue continued professional growth and training from senior colleagues.
  

Qualifications

• 2-year technical degree or equivalent related training.
• Minimum of 5 years direct simulator experience with at least 3 years of relative simulator experience per assigned location.
• Proficiency with all types of test equipment.
• Proficiency with software diagnostics and utilities on at least 1 type of simulator.
• Troubleshooting skills.
• Ability to perform in-depth analysis and research for hardware modifications and upgrades.
• Ability to assist the CAE SimuFlite Engineering Team with modifications, design changes, and software enhancements.
• Ability to assist with the development and delivery of technical training for other technicians.
• Demonstrated ability as the Technical Expert on at least one major simulator system (i.e. motion, visual, aircraft systems, etc.).
• Knowledge of Microsoft Office tools and suite.
• Fluency in English.

Desired candidate profile

• Assist to update monthly NDB, Charts, Checklist etc. as guided by senior engineers. Perform majority of Preventive Maintenance (PMT) tasks independently on the simulators and associated simulator systems.
• Refer schematics and assist in diagnosing and correcting problems on the simulators and associated simulator systems. Utilize Maintenance Management System -Gemini to record and track maintenance activities. Perform housekeeping functions to maintain the simulators as required. Ensure interiors and exteriors of simulators are maintained tidy.
• Perform preflight checks on all simulators and promptly sign off morning readiness when required. Run QTG as per preventive maintenance schedule. Get them verified by engineer in shift.
• Pursue continued professional growth and training from senior colleagues.
  

Qualifications

• 2-year technical degree or equivalent related training.
• Minimum of 5 years direct simulator experience with at least 3 years of relative simulator experience per assigned location.
• Proficiency with all types of test equipment.
• Proficiency with software diagnostics and utilities on at least 1 type of simulator.
• Troubleshooting skills.
• Ability to perform in-depth analysis and research for hardware modifications and upgrades.
• Ability to assist the CAE SimuFlite Engineering Team with modifications, design changes, and software enhancements.
• Ability to assist with the development and delivery of technical training for other technicians.
• Demonstrated ability as the Technical Expert on at least one major simulator system (i.e. motion, visual, aircraft systems, etc.).
• Knowledge of Microsoft Office tools and suite.
• Fluency in English.