Onsite Desktop Engineer
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Job Description
Role Overview: We are seeking a skilled Onsite Desktop Engineer to join our team in Dubai. In this role you will be the first point of contact for employees providing toptier technical support for hardware software and networkrelated issues. Your expertise will ensure seamless daily operations and a superior user experience.
Key Responsibilities:
Provide onsite support for desktop PCs laptops printers scanners and other IT hardware.
Troubleshoot and resolve issues related to Windows 10/11 and macOS operating systems.
Manage and support software applications including the Microsoft Office Suite Active Directory SCCM and Intune.
Perform basic network troubleshooting including diagnosing TCP/IP issues.
Collaborate with remote IT teams and escalate unresolved issues when necessary.
Maintain documentation of processes and solutions to enhance knowledge sharing.
Deliver excellent customer service while interacting with endusers in English and Arabic.
Requirements
Proficiency in supporting Windows 10/11 and macOS operating systems.
Handson experience with hardware support for desktops laptops printers and scanners.
Strong knowledge of software tools including the Microsoft Office Suite Active Directory SCCM and Intune.
Basic understanding of networking principles including TCP/IP troubleshooting.
Fluency in English and basic understanding or fluency in Arabic.
Excellent problemsolving skills and the ability to work independently.
Strong communication and interpersonal skills with a customerfocused approach.
Benefits
Why Join Excis
Be part of a global IT solutions provider recognized for its innovative approach.
Collaborate with a diverse team of professionals committed to excellence.
Enjoy opportunities for professional growth and development.
Work in a stateoftheart facility in one of Dubai s most prestigious locations.
How to Apply: If you are passionate about IT support and want to contribute to a dynamic and innovative team we would love to hear from you! Please submit your CV and a cover letter detailing your relevant experience.
Join Excis Compliance Ltd. and take your IT career to new heights!
Windows 10/11 and macOS, hardware support, Microsoft Office Suite, Active Directory, SCCM, Intune, networking.
Education
Information Technology, Computer Science, Electrical Engineering, or a related field would be advantageous. CompTIA A+, Microsoft Certified, Desktop Administrator Associate.
Employment Type
Full Time
