Duty Officer

Roles and responsibilities

As a Duty Technician you will assist the Shift Supervisor to manage the shift operations. Also responsible to keep all equipment in good repair with minimum downtime by providing day to day maintenance of the hotel. And to complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Continually work towards and support the improvement of engineering service to guests, other departments and fellow staffs.

Key Responsibilities

• To attend to complaints from internal and external customers and to ensure smooth running of the hotel engineering facilities. Able to work of a shift of eight to nine working hours (Morning, Afternoon, Night or Break Shift)
• Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Supervise and control the Maintenance Request
• Perform day to day routine and preventive maintenance within the hotel rooms and public areas.
• Responds promptly and efficiently to any maintenance calls that arise either by the guest or other departments.
• Respond courteously to guest requests promptly and resolve matters to the guest`s satisfaction.
• Able to prioritize the maintenance issues e.g.: to attend the breakdown of the plant and machine on priority.
• Perform maintenance activities in the guest room and public areas including electrical equipment, plumbing and HVAC
• Ability to ensure security of guest room access and hotel property.
• Ability to read and understand test equipment, measuring devices, and safety manuals.
• Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware’s, electrical equipment including lamps, HVAC and AC ducts.
• Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment.
• Program TV`s and perform general housekeeping and engineering related inventory duties.
• Clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.

Desired candidate profile

• Operate as an independent mechanic by analyzing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality.
• Be available for any emergencies and act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency.
• Read and understand blueprints, schematic drawings, and technical parts breakdown.
  

Qualifications And Requirements

• A minimum of 2-5 years of technical background. 1-3 Years industry experience in a similar role in a luxury hotel is preferred
• A formal qualification in mechanical/electrical engineering
• Hands-on experience in day-to-day maintenance of the hotel/villas
• Proficiency in using various hand tools, power tools, and diagnostic equipment.
• Ability to read and interpret technical manuals, blueprints, and schematics