Barista

Roles and responsibilities

• Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
• Knowledge of mixing and matching ingredients to offer an outstanding selection of creative non-alcoholic drinks, coffee, espresso, blended coffee, teas and be able to garnish all drinks as per the given standards and explain their characteristics. Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file (SDA).
• If necessary be able to personally interact and recommend suitable drinks for guest.
• Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
• Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
• Assure that all beverages, such as coffee, teas in good order to be served.
• Assist the Bar Supervisor and manager to create new blended drinks for promotional activity and new menus.
• Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.
• Assist in carrying out monthly inventories together with the Bar Supervisor and managers.
• Responsible for checking the temperature of the fridges or heating equipment and follow the First in, First Out standards.
• Assure that correct date labelling is always in place for all related products.
• Clean and sanitize the designated areas after each shift and when required.
• Carry out periodic deep cleaning of all related areas including storage facilities and fridges.
• Operate the required steps on the point of sales system in order to process food and beverage orders.
• If requested being able to carry out cashiering and daily cash and credit collections.
• Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Report guest’s preference to superiors and act upon them whenever known.
• Ability to understand guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with restaurant point of sales and cashiering procedures is preferred.
• Ability to prepare and suggest classic and innovative beverages.
• Knowledge of Bar service procedures and standards as well as good knowledge of spirits and cigars.
• Ability to understand the flow of service and handle multiple tasks effectively is preferred.

Desired candidate profile

• Preparing Coffee and Espresso-Based Drinks

  • Espresso Preparation: Brew espresso shots using an espresso machine, ensuring consistency in taste, temperature, and crema (the golden layer of foam atop a well-pulled shot of espresso).
  • Steaming Milk: Froth milk to the appropriate texture and temperature for drinks like lattes, cappuccinos, and macchiatos, using the steam wand of the espresso machine.
  • Brewing Specialty Coffees: Prepare a variety of coffee-based beverages, such as mochas, flat whites, cortados, or cold brew coffee, based on customer orders and preferences.
  • Customizing Drinks: Follow customer requests for customized drinks, such as adjusting sweetness, milk alternatives (almond, oat, soy), or flavors (caramel, vanilla, etc.).

• Customer Service

  • Engaging with Customers: Greet customers, take orders, and suggest menu items in a friendly, professional manner. Creating a welcoming atmosphere and building rapport with regular customers is key.
  • Handling Special Requests: Accommodate customer preferences and special requests (e.g., dietary restrictions, extra hot, less sweet) while ensuring that drinks are made to specification.
  • Serving and Presenting Drinks: Serve beverages in an appealing way, paying attention to presentation (e.g., latte art, clean cups, and proper drink temperature) and ensuring the customer’s experience is positive.

• Coffee Knowledge and Education

  • Product Knowledge: Have in-depth knowledge of coffee beans, roasts, blends, and the origin of coffee beans. Be able to explain the differences between coffee drinks (e.g., espresso, drip coffee, pour-over).
  • Specialty Coffees and Techniques: Be familiar with different brewing methods (e.g., pour-over, French press, AeroPress, drip coffee) and the ability to describe and recommend coffee options to customers.
  • Education: In some coffee shops, baristas may also educate customers about the coffee-making process, the origin of beans, or the difference between coffee types, which enhances the overall customer experience.

• Maintaining Equipment

  • Cleaning and Calibrating Machines: Regularly clean and maintain espresso machines, grinders, and other equipment to ensure optimal performance and consistent coffee quality.
  • Stocking Supplies: Ensure that all necessary ingredients (coffee beans, milk, syrups, cups, lids, etc.) are stocked and ready for use, and replenish supplies as needed.
  • Equipment Troubleshooting: If any equipment malfunctions, the barista should be able to troubleshoot minor issues and report larger problems to a supervisor or maintenance staff.

• Cash Handling and Point of Sale (POS) System

  • Processing Payments: Take orders and process payments using the POS system, handling cash, credit cards, or mobile payments with accuracy and efficiency.
  • Handling Orders: Ensure orders are processed accurately, providing receipts and returning correct change to customers.
  • Upselling: Recommend pastries, snacks, or additional beverages, and suggest new menu items or seasonal specials to increase sales.