Roles and responsibilities
- Maintain and update security logs, incident reports, and daily activity reports. Ensure all documentation is accurate and filed appropriately.
- Enter security-related data into databases, including incident reports, visitor logs, and access control records.
- Handle inquiries and provide information related to security matters.
- Assist with the scheduling of security staff shifts and coordinate coverage to always ensure adequate security presence.
- Prepare and distribute regular reports on security activities, incidents, and trends to management.
- Monitor and maintain security equipment inventory, including CCTV, alarm systems, and communication devices. Report any malfunctions or needs for repairs.
- Support the security team in coordinating responses to security incidents, including documenting events and actions taken.
- Ensure adherence to security policies and procedures. Assist in the training and orientation of new security staff on protocols and administrative procedures.
- Perform general office duties such as filing, typing, and answering phones. Assist with other administrative tasks as required.
Qualifications And Requirements
- High school diploma or equivalent; additional education in security management or a related field is a plus.
- Previous experience in an administrative role, preferably within a security or hospitality environment.
- Proficiency with office software (e.g., Microsoft Office Suite) and familiarity with security management systems.
- Strong verbal and written communication skills to effectively interact with security personnel, management, and guests.
- Excellent organizational abilities to manage multiple tasks, maintain accurate records, and handle administrative duties efficiently.
- High level of accuracy in data entry and record-keeping.
- Ability to handle sensitive information with confidentiality and integrity.
Desired candidate profile
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Security Operations Management
- Security Personnel Oversight: Supervising security guards, staff, or third-party security services to ensure they follow established procedures and maintain a visible presence.
- Security Monitoring: Overseeing the operation of security systems, such as surveillance cameras (CCTV), alarm systems, and access control systems.
- Incident Response: Coordinating a rapid and appropriate response to security incidents (e.g., thefts, break-ins, or emergencies), including contact with law enforcement and emergency responders.
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Policy Development and Implementation
- Security Policies and Procedures: Developing, implementing, and reviewing security policies, procedures, and emergency response plans to ensure effective protection against security threats.
- Risk Assessment: Conducting regular risk assessments and security audits to identify vulnerabilities in physical security, technology, or personnel.
- Compliance: Ensuring the organization complies with local laws, regulations, and industry standards related to safety and security (e.g., fire safety, OSHA regulations).
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Training and Awareness
- Staff Training: Coordinating and conducting security training sessions for employees to raise awareness of security risks, emergency procedures, and best practices.
- Drills and Simulations: Organizing regular safety drills (fire, evacuation, lockdowns) to ensure all staff are prepared for emergency situations.
- Security Awareness Campaigns: Educating employees and visitors about security practices, including the importance of safeguarding sensitive information and maintaining physical security.
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Surveillance and Monitoring
- Security Systems Operation: Monitoring live feeds from security cameras, alarm systems, and access control devices to identify suspicious activities and potential security risks.
- Incident Documentation: Documenting security incidents, including reports of theft, accidents, or suspicious activity, and maintaining records for investigation and compliance purposes.
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Liaison with Law Enforcement and Emergency Services
- Collaboration with Authorities: Building strong relationships with local law enforcement, fire departments, and emergency medical services to ensure quick response times and effective incident management.
- Investigations: Assisting with investigations into security incidents, theft, or workplace violence, providing evidence and reporting findings to relevant authorities.
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Access Control and Visitor Management
- Access Control Systems: Overseeing systems that restrict access to certain areas, including ID checks, badge systems, and biometric scanning.
- Visitor Protocol: Coordinating visitor sign-in procedures and issuing visitor passes while ensuring visitors follow security protocols (e.g., restricted access areas, escorts).