Outlets operation manager
Posted on :
11-11-2024
Employer Active
1 Vacancy
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Job Description
- Oversee daily operations in all outlets to ensure smooth and efficient functioning.
- Develop and implement operational policies standards and procedures.
- Conduct regular audits to ensure compliance with health safety and quality standards.
- Collaborate with the supply chain team to manage inventory ensuring optimal stock levels and minimizing wastage.
- Lead train and manage outlet managers and team members fostering a productive and positive work environment.
- Conduct performance evaluations identify training needs and provide ongoing coaching.
- Facilitate effective communication between the outlets and head office ensuring alignment on goals and priorities.
- Maintain high standards of customer service to ensure customer satisfaction and loyalty.
- Address and resolve customer complaints or issues promptly using feedback to improve service delivery.
- Implement strategies to improve customer engagement and build a loyal customer base.
- Set and monitor financial targets for each outlet analyzing variances and developing corrective actions.
- Review budgets manage expenses and ensure costeffective operations.
- Analyze sales trends and implement strategies to increase revenue and profitability.
- Work closely with the marketing team to plan and execute promotional campaigns.
- Implement and monitor instore promotions to maximize sales and customer engagement.
- Ensure consistency in branding and promotional material across all outlets.
- Continuously assess and improve operational processes to enhance efficiency and reduce costs.
- Identify areas for improvement and implement new procedures or technologies to streamline operations.
- Regularly review customer feedback and competitor analysis to adjust strategies and offerings.
Qualifications :
- 5 years experience in food and beverage management.
- Strong leadership skills with the ability to motivate and develop team members.
- Excellent communication problemsolving and decisionmaking abilities.
- Knowledge of financial management principles and experience in budget management.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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