Workforce Manager

Roles and responsibilities

• As a Senior Manager you will participate in cross-functional internal and client teams to develop and deliver strategic people and organizational change in challenging client environments and high-growth industries,
• Help advise clients on strategic people-related matters and play a role in designing solutions that can help address complex people related issues, achieve sustainable results and demonstrate real impact.
• Collaborate with PwC colleagues throughout the client assignment and work as a strong team member, taking ownership of areas of the project with limited supervision from senior team members.
• Assist in the management of junior team members during projects and actively mentor Consultants in the People and Organization team.
• Develop strengths across a range of HR consulting topics, including, but not limited to, HR Transformation, Performance Management, Organization Design, Change Management and People Analytics.
• Keep up to date with current regional and global economic and business trends, particularly maintaining a keen interest in HR trends and the impact on our clients so you can help shape their thinking and our success in the market.
• Assist in researching and writing winning proposals to support our clients in KSA and the broader Middle East.
• Work with colleagues across all Middle Eastern offices on client work and internal initiatives as well as with international teams where appropriate.
• Whilst working in the People and Organization team you will develop your knowledge of the key themes in the market and in the region. You will work collaboratively with other People and Organization experts to shape the future of our clients and to bring about positive change. You will have access to all the latest training and development tools and the support of the wider PwC network.
  

Requirements

• Education: Bachelor’s degree or equivalent in a relevant subject such as Human Resources, Business Administration or Psychology.
• Preferable qualifications: The following qualification(s) are preferable and beneficial for the candidate to perform the role CIPD, GPHR, SHRM or equivalent is preferred.
• Years of Experience: 7 to 10 years of relevant experience of working on human capital problems within a consulting environment, ideally with one of the Big4 firms, a HR consultancy or a global strategy house, or in a challenging in-house role.
• Experience in Change Management, Performance Management and Strategic Direction Formulation.
• Proven experience of being an integral member of a high-performing and strategic in-house HR team or within a consulting team working on people-related client engagements across multiple industries.
• Exposure to data gathering techniques and analysis, and reporting insights in a clear and effective way is desirable.
• Strong interest and passion for human resources consulting and aiding clients solve complex people challenges in public and private sector organizations.
• Excellent organizational skills, having the ability to prioritize workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines.
• Proven IT skills in the following programs excel, word, and PowerPoint
• Language Skills: Excellent communication skills (verbal and written).
• The ability and willingness to travel within the Middle East and worldwide where the project requirements dictate.

Desired candidate profile

1. Analytical Skills:

• Ability to analyze workforce data and trends to forecast staffing needs and make data-driven decisions to optimize scheduling, productivity, and costs.

2. Time Management:

• Strong organizational skills to handle complex schedules and ensure that the workforce is efficiently allocated across shifts and locations, minimizing downtime or labor shortages.

3. Problem-Solving:

• The ability to quickly address issues related to absenteeism, scheduling conflicts, or unforeseen staffing shortages and find solutions that minimize operational disruptions.

4. Communication Skills:

• Strong communication skills to interact with employees, team leaders, HR departments, and management. The role requires the ability to clearly explain policies, schedules, and expectations to staff at all levels.

5. Leadership and Team Management:

• Ability to lead teams effectively, motivate staff, and provide coaching and feedback to ensure high performance. Workforce managers must also collaborate with other departments (HR, operations, finance) to achieve organizational goals.

6. Attention to Detail:

• Precision in managing scheduling, tracking time, and ensuring compliance with labor regulations, as well as maintaining accurate records of employee hours and payroll.

7. Conflict Resolution:

• Ability to resolve scheduling conflicts or disagreements between employees, team leaders, or other departments, ensuring smooth operations and maintaining morale.

8. Technology Proficiency:

• Familiarity with workforce management software (e.g., Kronos, Workday, SAP SuccessFactors) and strong Excel or data analysis skills for generating reports and analyzing workforce data.

9. Customer-Oriented Thinking:

• For Workforce Managers in customer service or retail, understanding customer needs and ensuring that the workforce is staffed in a way that meets customer expectations, especially during peak periods.