Receptionist Front Office

Roles and responsibilities

We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.

• Welcome visitors with a professional and cheerful outlook, facilitating them to meet the required company personnel.
• Help the staff members with crucial tasks related to scheduling, agendas, and meetings, ensuring fluent corporate functioning.
• Answer, screen, and forward incoming phone calls.
• Create a timely record of important meetings and agendas by maintaining the company calendar.
• Inform interested and appropriate persons about the company's basic details through various communication modes.
• Stay prompt in conducting all the essential tasks and responsibilities expected from a corporate receptionist.
• Company data entry
• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Desired candidate profile

• Solid English written and verbal communication skills.
• Hands-on experience in operating MS Office Suite and relevant software.
• Possessing a remarkable command of basic administrative tasks, thereby improving overall productivity.
• Proven work experience as a Receptionist.
• An enthusiastic professional with an ability to perform multiple tasks after analyzing various company parameters.
• Ability to match the corporate setup by understanding the company culture and requirement of suitable presentation skills.
• High school diploma or suitable equivalent.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends, and on public holidays.