Bell Attendant

Roles and responsibilities

An exciting opportunity has arisen for a Bell Attendant - Concierge in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

• Responsible for greeting and assisting guests with their luggage and other needs upon arrival and departure.
• Assist guests with inquiries and provide excellent customer service, anticipate guests' needs, and make recommendations for activities and dining options.
• Open the car door for all guests arriving or leaving from the main entrance of the property in a polite and courteous manner and greet them with a warm smile to provide a warm welcome to guests on arrival and departure.
• Coordinate constantly with the Front Office and Valet to escort guests to their rooms and demonstrate to them the room facilities and features.
• Assist guests with loading and unloading luggage, as well as transporting and collecting it from the guest room, while ensuring that no luggage or personal items are damaged.
• Deliver any messages, parcels, mail, newspapers, and other items as requested to a guest room, always verifying the guest’s name and room number to ensure everything is delivered appropriately and on time.
• Identify and assist with security matters as a first point of call for guests checking into the SBU to ensure any security risks are minimized.
• Perform related tasks and duties as assigned and deemed responsible by management.
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions, enabling delivery of luxurious service to guests in line with Jumeirah's standard of excellence.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 1 year of experience in a luxury 5-star resort.
• Prior work experience in Dubai is preferred.
• Clear and effective communication skills in English, additional language is an advantage.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Desired candidate profile

• Guest Assistance: Greeting guests upon arrival and departure, offering a warm welcome and providing information about hotel services.

• Luggage Handling: Assisting guests with their luggage, including loading and unloading bags, and ensuring they are transported to and from their rooms safely.

• Room Orientation: Accompanying guests to their rooms, explaining hotel amenities, and ensuring that they are comfortable and settled.

• Transportation Coordination: Arranging transportation for guests, such as taxis or shuttles, and providing information about local attractions and services.

• Valet Services: If applicable, managing valet parking services, ensuring vehicles are parked and retrieved efficiently.

• Maintaining Lobby Area: Keeping the lobby and entrance areas clean and organized, creating a welcoming atmosphere for guests.

• Handling Requests: Responding to guest requests, such as providing extra towels, delivering items to rooms, or assisting with special arrangements.

• Security Awareness: Being vigilant about guest safety and security, reporting any suspicious activities or concerns to management.

• Collaboration: Working closely with other hotel staff, including front desk personnel and housekeeping, to ensure seamless guest experiences.

• Customer Service: Providing exceptional customer service, ensuring that all guest interactions are positive and memorable.