Assistant Waiter

Roles and responsibilities

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards.
• Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
• Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
• Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
• Maintain good knowledge of the menu to answer questions the guests may have.
• Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Seasonal Contract: from October to May.
• Two years of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.
• Fluent in English and an additional international language is a plus.
• Knowledge of Food and Beverage applications: Micros and Sevenrooms.
• Passion for delivering exceptional dining experiences.

Desired candidate profile

• Guest Service: Providing attentive and personalized service to guests, ensuring their needs are met throughout their dining experience.

• Order Management: Taking and processing orders accurately, ensuring timely delivery of food and beverages.

• Staff Supervision: Assisting in training and mentoring junior waitstaff, fostering a collaborative and high-performing team environment.

• Menu Knowledge: Having in-depth knowledge of the menu, including ingredients, preparation methods, and wine pairings, to make informed recommendations to guests.

• Table Setup and Presentation: Ensuring tables are set properly and in accordance with restaurant standards before guests arrive.

• Complaint Resolution: Addressing any guest complaints or concerns promptly and effectively, escalating issues to management if necessary.

• Collaboration with Kitchen Staff: Communicating with kitchen staff to ensure accurate order preparation and timely service.

• Sales Techniques: Utilizing upselling techniques to enhance the guest experience and increase revenue.

• Cleaning and Maintenance: Assisting with maintaining cleanliness in the dining area, including resetting tables and keeping the area organized.

• Reporting: Keeping records of orders and payments, and assisting in closing duties at the end of the shift.